1. What should I do if I’m not sure what kind of logo I want?

Many clients aren’t certain about the exact style they want, and that’s completely fine. Just provide as much information as possible on the order form, or simply tell us to “go for it.” Our designers will create samples based on professional branding principles and your industry.

2. Do you guarantee your logo design work?

Yes, we offer a 100% 7-day money back guarantee. We also include unlimited revisions for 5 days from the time you receive your initial samples, with each revision delivered within 24 hours (and often multiple revisions per day). Our goal is to make sure you’re fully satisfied with your final design.

3. How many designs will you send me to choose from?

This depends on the package you select.

• Lite Package: 6 unique logo samples
• Surge Package: 12 unique logo samples
• Excel Package: 12 unique logo samples + additional brand assets
• The Best™ Package: 40 unique logo samples + additional brand assets

See our packages page for full details.

4. Are there extra fees for additional colors or details?

No. There are no extra charges for color changes, stylistic variations, or design complexity. All revisions and color adjustments within the 5-day revision window are included at no additional cost.

5. When will I receive the first draft of my logo designs?

All packages provide delivery of your initial samples within 1–2 days. Our team works throughout the week to ensure fast turnaround. A 24-hour priority delivery upgrade is available at checkout.

6. How will you deliver my new logo?

Your logo will be delivered via email in all standard file formats. You will also receive access to a download link or client area where your files can be retrieved at any time.

7. Can I use my new logo on my website?

Absolutely. You’ll receive web-ready AI, SVG, PDF, PNG, JPG, and WEBP files suitable for use on any website or digital platform.

8. Where else can I use my logo?

You will receive multiple file formats (such as AI, SVG, PDF, PNG, JPG, and WEBP), usable for:

• Print materials
• Stationery
• Websites
• Merchandise (e.g., mugs, apparel, pens, signage)
• Digital branding and social media

Our formats work on both Mac and PC.

9. What if I need to cancel an order you’ve already started?

You may request a full refund within 7 days, as long as final logo files have not yet been delivered. There are no cancellation fees, and all refunds are processed within 2 business days of approval.

10. I live outside your country. Can I still order a logo?

Yes! We work with clients worldwide, and your location does not affect the delivery or quality of our service.

11. Who owns the copyright to my logo?

Once the final design is approved and delivered, you receive full ownership and commercial usage rights to the final logo and all your logo samples. Prior to final approval, all samples remain the property of 25PoundLogoDesign™.