Additional Policies

This Agreement also includes by reference the following policies and documents available on this Site:

• 1.Privacy Policy

Privacy

At 25PoundLogoDesign™, your privacy is our priority. We consider user data a valuable asset and take all necessary precautions to safeguard your information from loss and unauthorized access, both online and offline.

We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent. For a full explanation of how we collect, use, and protect your data, please refer to the 25PoundLogoDesign™ Privacy Policy.

Users' Eligibility

Before placing an order, it is essential that you agree to all the terms and conditions of 25PoundLogoDesign™. Our services are available only to those who are legally capable of entering into binding contracts. If you do not meet this requirement, please refrain from using our services.

Things we restrict to Users

(a) Illegal Activity

You are prohibited from:

• 1. Registering with false or misleading information, or using any invalid or unauthorized credit card;
• 2. Posting false, inaccurate, misleading, defamatory, or libelous content, including personal information;

(b) ou may not display or print the Website, and under no circumstances may you broadcast, circulate, distribute, download, perform, publish, rent, reproduce, sell, store, transmit, or create derivative works from the Website.

(c) Other Restricted Contents

Without limiting the above, you agree not to transmit, distribute, post, communicate, or store any information or material on, to, or through the Website that:

• 1.Is clearly offensive to the online community, such as content promoting racism, bigotry, hatred, or physical harm against any individual or group; or content harmful to minors;
• 2.Harasses or encourages harassment of others;
• 3.Involves sending "junk mail," "chain letters," unsolicited mass mailings, or spam;
• 4.Promotes information you know to be false, misleading, illegal, abusive, threatening, obscene, defamatory, or libelous;
• 5.Is copyrighted material unless you are the rightful copyright owner.

Violation of Terms and Conditions

Any violation of these Terms and Conditions, including unauthorized use of the Site, may be investigated, and appropriate legal actions may be taken. This could include civil, criminal, or injunctive remedies.

Without limiting other remedies, 25PoundLogoDesign™ may restrict your activity on the Site, issue warnings, suspend or terminate your user registration, refuse services, and take technical or legal measures to block your access—without prior notice—if we believe that:

• 1.(a) You have breached this Agreement or any related documents;
• 2.(b) You refuse to cooperate with our investigation of a complaint or reported violation;
• 3.(c) We cannot verify or authenticate the information you have provided; or
• 4.(d) Your conduct may expose you, other users, or 25PoundLogoDesign™ to legal liability.

We also reserve the right to cancel orders under these circumstances, with a full refund provided. You acknowledge that monetary damages may be insufficient to remedy violations of these Terms, and you agree that 25PoundLogoDesign™ may seek injunctive or other equitable relief in such cases.

Fees

There are no fees for simply using this site as a "user." You are only required to pay when you select a package and place an order. If payment is not received, we reserve the right to cancel your order without prior notice. Once payment is made, we will gladly begin working on your logo. The deadline dates shown on the site are intended to give both 25PoundLogoDesign™ and users an estimate of when the logo package will be delivered.

Delivery of Logos

Our standard delivery time for initial logo concepts is 1–2 days from the time your order is placed. This is our normal operating timeframe and applies to all projects.

Customer Care Rights

We guarantee a response to all emails within 24 hours. You fully understand these customer care terms, and therefore, no chargeback claims can be made for any unanswered emails until the full 24-hour response period has passed.

Revisions Policy

We provide unlimited revisions for 5 days from the delivery of your initial concepts.

All revision requests are completed within 24 hours, and we are able to process multiple revisions per day during the active revision window.

During this period, you may request design adjustments, refinements, or redraws to help ensure the logo aligns with your requirement

All revision requests must be submitted through email, telephone, or our support system within the 5-day revision window. After the 5-day window, any additional work will require a new order.

This defined and timely revision structure ensures projects move efficiently and remain predictable for both parties.

Refund Policy – 7-Day Money Back Guarantee

You may request a 100% refund within 7 days of your initial payment provided that:

• Final logo files (AI, PNG, JPG, SVG, EPS, and WEBP) have not yet been delivered, and
• You have allowed us the opportunity to revise or adjust the design within the revision period.

Refunds are processed to your original payment method within 2 business days of approval.

Refunds cannot be issued if:

• Final logo files have already been delivered
• The 7-day refund window from initial payment has passed
• You approved a design and later changed your mind for reasons outside the original brief
• You became unresponsive or failed to supply required information

These conditions ensure clarity for both parties and allow us to maintain fair, consistent service standards.

Delivery of Final Files & Ownership

Once you approve the final design, we will provide your logo in multiple industry-standard formats (AI, PNG, JPG, SVG, PDF, and WEBP).

Upon final delivery, you receive full ownership and commercial usage rights to the final logo. Prior to approval and final delivery, all design concepts remain the property of 25 Pound Logo Design.

How to Request a Refund or Revision

You may contact us via:
Email: support@25poundlogodesign.co.uk
Phone: 020 3151 0816.
Please include your name, project details, and the nature of your request. We aim to resolve all concerns promptly and efficiently in maximum 2 business days.

Dispute & Chargeback Policy

We are committed to resolving any issues directly with our clients. Before initiating a chargeback, you agree to contact us via email so we may address your concern in line with our refund and revision policy.

Chargebacks for completed, approved, or delivered custom work may be challenged, as eligibility for refunds is determined strictly by the terms above.

Business Information

Company Name: Affordable Branding Design Ltd

Registered Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE

Company Number: 16675071

Phone: 020 3151 0816

Email: support@25poundlogodesign.co.uk

No Warranty

25PoundLogoDesign™ and its affiliates do not guarantee continuous, uninterrupted, or secure access to our services. The operation of the site may be affected by various factors beyond our control. We make no warranties regarding our software, services, or any linked content and expressly disclaim all such warranties. We cannot guarantee that any files you download from the site will be free from viruses, malware, or other harmful elements. The site and its services are provided on an "as is" and "as available" basis, without any warranties of any kind, to the fullest extent permitted by law. This includes the exclusion of all implied warranties, such as merchantability, fitness for a particular purpose, or any conditions related to skill, care, or timely performance. Please note that some jurisdictions do not allow the exclusion of implied warranties, so this disclaimer may not apply to you.

Limitation of Liability

25PoundLogoDesign™ (including its parent companies, subsidiaries, affiliates, officers, owners, directors, attorneys, agents, and employees) is not liable for the actions of other users or for any logo designs delivered to you. “Liable” means we cannot be held responsible for any claims made against us, whether for economic losses, loss of goodwill or reputation, or any special, indirect, consequential, incidental, or exemplary damages. We make our best effort to deliver logo designs that satisfy each customer. If you are not satisfied, you may request a full refund, but no further claims or legal actions may be taken against 25PoundLogoDesign™ in any form. Since it is impossible for our designers to be aware of every copyright related to logos worldwide, it is the sole responsibility of the person placing the order to comply with copyright laws. No claims related to copyright infringement, similarity to other logos, or breach of copyright laws may be made against 25PoundLogoDesign™ by any individual or organization regarding the logos we provide. While we use various methods to verify the accuracy of user information, verifying identity online is inherently challenging. Therefore, we cannot confirm the identity or validity of information posted by users. We urge you to exercise caution, common sense, and safe practices when using the Site.

25PoundLogoDesign™ (and its parent companies, subsidiaries, affiliates, officers, owners, directors, agents, and employees) is not liable for any wrongful acts committed by users, including negligence, nor for the actions or failures of telecommunications providers or their equipment.

If you have any claims or disputes against other users arising from their use of the Site, you agree to resolve these independently without involving 25PoundLogoDesign™, releasing us (and our related entities and personnel) from all claims, liabilities, damages, costs, and expenses—including legal fees—known or unknown, related in any way to such matters.

Licence

By providing your information to 25PoundLogoDesign™, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license—sub-licensable through multiple tiers—to use any copyright, trademark, publicity, and database rights you hold in your information, across all media now known or yet to be developed. You also waive all moral rights in your information to the fullest extent permitted by law. We will offer you the option to receive promotional emails, with the ability to unsubscribe at any time that suits you.

Access and Interference

You agree not to use any robots, spiders, automated tools, or other devices or processes to access the Site. You also agree not to use manual methods to monitor, copy, or extract content from our web pages without our prior written permission. Furthermore, you will not use any software, devices, or routines that disrupt or interfere with the proper functioning of the Site, nor attempt to do so. You agree to avoid actions that place an unreasonable or excessive load on our infrastructure. You may not copy, reproduce, modify, create derivative works from, or publicly display any content from the Site in any form or detail without prior written consent from 25PoundLogoDesign™ and any relevant third parties. We reserve the right to pursue legal action if any of these terms are violated.

Indemnity

You agree to indemnify and hold harmless 25PoundLogoDesign™ (including its parent companies, subsidiaries, affiliates, officers, owners, directors, attorneys, agents, and employees) from any loss, claim, demand, liability, costs, or expenses—including reasonable attorney’s fees—arising from your actions or omissions on this site, or from any violation of laws or the rights of third parties.

No Agency

You and 25PoundLogoDesign™ are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.

Notices

Unless explicitly stated otherwise, all notices will be sent to the email address you provide to 25PoundLogoDesign™ during registration. Notices are considered delivered 24 hours after the email is sent, unless we receive notification that the email address is invalid.

Dispute Resolution

If you have a dispute with 25PoundLogoDesign™ regarding our services, you may report it through our Contact Us page. Our aim is to offer a neutral and cost-effective way to resolve issues promptly. We strongly recommend reaching out to us directly to find a resolution before considering other options. For disputes between users, we encourage you to report the matter to your local law enforcement authorities.

Copyright Policy

You acknowledge and agree that all patents, trademarks, trade names, service marks, copyrights, and other intellectual property owned by 25PoundLogoDesign™ shall remain our exclusive property. Nothing in this agreement grants you any ownership or license rights to our intellectual property.

The software and content on this site—including but not limited to text, graphics, logos, buttons, icons, images, audio clips, and code—are the property of 25PoundLogoDesign™ or its content providers, and are protected by international copyright, trademark, and other intellectual property laws. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the site’s software or content is strictly prohibited. We reserve the right to pursue legal action in such cases.

We also reserve the right, at our sole discretion, to terminate a user's access to the site if we believe any form of infringement has occurred.

General

If any part of this User Agreement is found to be invalid or unenforceable, that specific provision will be removed, and the remaining provisions will remain in full force and effect. You agree that 25PoundLogoDesign™ may, at its sole discretion, assign this User Agreement and any related agreements to a third party in the event of a merger, acquisition, or similar circumstance. Section headings are provided for convenience only and do not define, limit, or affect the interpretation of any part of this Agreement. Our decision not to act on a breach by you or others does not waive our right to take action on current or future breaches.

This User Agreement represents the complete and final understanding between you and 25PoundLogoDesign™ regarding its subject matter. No verbal explanations or statements shall alter its interpretation.